When a forklift goes down, production does not stop waiting for a repair. Every hour of downtime can impact schedules, employees, and the movement of materials throughout your facility.
At Industrial Parts & Service (IPS), the goal is simple: help customers get back up and running as quickly as possible with responsive service, experienced technicians, and the parts needed to complete repairs efficiently.
From the first service call to technician dispatch, IPS has built a process designed around minimizing downtime and keeping equipment operating at peak performance.
Step 1: Requesting Forklift Service
The service process starts when a customer reaches out to IPS with an equipment issue.
Customers can contact IPS for service whether they operate Linde, Combilift, or another forklift brand. While IPS specializes in Linde and Combilift equipment, their technicians have the experience to diagnose and repair a wide range of forklift makes and models.
During the initial request, IPS gathers important details about the equipment, including:
- Forklift make and model
- Serial number
- Equipment hours
- Description of the issue
- Customer location and service needs
This information helps the service team understand the situation before dispatching a technician, allowing them to send the right expertise and prepare for the repair.
Step 2: Fast Dispatch to Experienced Technicians
Once a service request is received, IPS coordinates with its team of mobile technicians to determine the best response.
The goal is same-day or next-day service whenever possible. For urgent situations, repairs can often be addressed the same day depending on technician availability and the parts required.
Unlike service providers that may rely on a single specialist for certain equipment, IPS has a team of technicians trained to support the equipment their customers rely on most.
IPS technicians include:
- Linde-certified technicians
- Combilift-certified technicians
- Manufacturer-trained service professionals
Combilift training is especially important because IPS technicians receive factory training directly from Combilift, giving the entire service team specialized knowledge of these unique multidirectional forklifts.
Step 3: Equipped Technicians Arrive Ready to Diagnose
IPS mobile technicians bring service directly to the customer’s facility, reducing the need to transport equipment and helping minimize interruptions.
Because IPS maintains a strong parts inventory and has access to manufacturer resources, technicians can often diagnose problems and complete repairs more efficiently.
Common forklift service needs include:
- Forklift no-start issues
- Hydraulic leaks and repairs
- Tire replacement
- Electrical diagnosis
- Code diagnostics
- Diesel, LP, and electric equipment repairs
- Advanced engine repairs
- Diesel particulate filter diagnostics
Whether the issue is routine maintenance or an unexpected breakdown, IPS focuses on finding the root cause and getting equipment back into service.
Step 4: Repair, Maintenance, and Long-Term Uptime Support
IPS service is not only about fixing equipment after it breaks down. Planned maintenance programs help customers improve uptime by identifying potential issues before they become larger problems.
Planned maintenance services include:
- Manufacturer-recommended service intervals
- Equipment inspections
- Maintenance checklists
- Documentation of service history
Regular maintenance helps extend equipment life, improve reliability, and reduce unexpected downtime.
The Advantage of IPS: Service Supported by Parts Expertise
A major factor in quick turnaround is having access to the right parts.
IPS operates a well-stocked parts department and can provide components for all forklift brands, even when they are not the original dealer. With hundreds of thousands of dollars in parts inventory, IPS is positioned to help customers find the parts they need without unnecessary delays.
For many common parts needs, IPS is able to fulfill requests directly from inventory, helping customers keep their equipment moving.
More Than Repairs: A Partner for Your Fleet
For many companies, forklifts are critical to daily operations. A service provider needs to understand more than just the equipment itself. They need to understand the customer’s operation, priorities, and goals.
That is why IPS approaches service as a partnership.
Whether a customer has a single forklift or manages a larger fleet, IPS provides the same commitment to responsive support, experienced technicians, and dependable service.
With manufacturer-certified training, mobile service capabilities, extensive parts availability, and decades of forklift expertise, IPS helps businesses reduce downtime and keep their operations moving.
Need forklift service? Contact IPS to request a service quote or schedule support for your equipment.
